Shipping & Returns Policy
1.1. Shipping Locations
We currently offer shipping services to addresses within Canada and the United States. Please note that certain remote areas may have limited or restricted shipping capabilities. If you are uncertain about whether we can deliver to your location, please contact our customer support team for assistance.
1.2. Order Processing Time
We strive to process and ship all orders promptly. Order processing typically takes 2-3 business days. Please note that this timeframe does not include weekends, holidays, or any additional processing time required for personalized or custom items.
1.3. Shipping Methods and Rates
During the checkout process, you will have the option to select your preferred shipping method. Shipping rates will be calculated based on the destination, weight, and dimensions of the items in your order. The available shipping methods and their associated costs will be displayed for your review and selection.
1.4. Delivery Time
The estimated delivery time will depend on the shipping method chosen and the destination address. Please note that delivery times may vary due to factors beyond our control, such as customs processing or unforeseen delays caused by shipping carriers. Once your order has shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.
1.5. Customs and Duties
For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's regulations. We recommend contacting your local customs office for further information before placing an order.
Returns and Exchanges Policy
2.1. Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns or exchanges of unused and unopened items within 7 days of delivery. To be eligible for a return or exchange, the item(s) must be in their original condition, with all packaging and labels intact.
2.2. Return Process
If you wish to return or exchange an item, please contact our customer support team to initiate the return process. We will provide you with further instructions on returning the item(s). Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
2.3. Refunds and Store Credit
Upon receipt and inspection of the returned item(s), we will process your refund or issue store credit, depending on your preference. Refunds will be issued to the original payment method used for the purchase. Store credit can be applied towards future purchases on our website. Please allow 5-7 business days for the refund to be processed and reflected in your account.
2.4. Non-Returnable Items
For health and safety reasons, certain items are non-returnable. These include but are not limited to perishable goods, personal care items, and items marked as final sale. If you have any concerns or questions about the eligibility of an item for return, please contact our customer support team for clarification before initiating a return.
If you have any questions or require assistance regarding our Shipping and Returns Policy, please contact our customer support team at firstname.lastname@example.org. We are here to help and ensure that you have a positive shopping experience with us.
Please note that this policy applies only to purchases made directly through our website. If you have purchased our products through a third-party retailer, please refer to their respective shipping and returns policies.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping and Returns Policy.